Spiceworks download website template full#
Spiceworks download website template code#

They don't want to see the alert console, they want to see a beautiful dashboard representing their network and their business and to watch it in case something is wrong in their environment.' 'Centreon helps me detect where the problem is quickly. The dashboards make it easier to communicate with our clients. It becomes easier to locate the source of a problem. It is a very powerful solution from this point of view.' 'We have the business activity monitoring, the map, and the MBI modules and they are all very good.' 'The dashboards are valuable because they ease troubleshooting and viewing. You can consolidate those solutions all in one place, then maintain and monitor from that single point. The flexibility has given us the ability to add in our own monitoring metrics and that has been quite interesting and very useful for us.' 'You can concentrate and orchestrate several other solutions from other vendors. In addition, the dashboards have helped to improve our visibility and ability to proactively ensure the right data is available at the right time. The dashboards help us see the whole network map, and that is quite valuable for us. The Extending Spiceworks forum is also a great place to post questions regarding your email templates.'In addition, the flexibility, customizability, and analytics of Centreon's dashboards are all very good.

Spiceworks download website template full#

You can find a full list of variables available for use within email templates here. These can be further customized by accessing them within the Settings в†’ Help Desk в†’ Email Settings page.

Specifically, the Script Center has a lengthy list of templates you can use. The Spiceworks Community is a great place to find custom templates created by other Spiceheads. If you no longer have that ticket in your help desk, enter an open ticket number and then click Send. YouвЂ™ll want to be sure you use a number that exists in your install. This is the ticket number that will be used for the test. NOTE: Next to the Send button, youвЂ™ll see a box in which you can enter a number.

Beneath the text area that contains the template code, click the Send button.

Head to Settings в†’ Help Desk в†’ Email Settings if you havenвЂ™t already.

Youc can do this using an existing ticket within the help desk. While youвЂ™re building your ticket template, itвЂ™s often good to see your changes. Testing your template with an existing ticket NOTE: Be sure to copy out your current template before restoring to the default if youвЂ™d like to keep that readily available.

Beneath the text area that contains the template code, click Reset.

Under the Ticket Notification Template section, click the small pencil icon.

Head to Settings в†’ Help Desk в†’ Email Settings.

Fortunately, restoring the template is easy enough. When your template is misbehaving, itвЂ™s sometimes best to start with a clean template. While working on your template, it might be helpfult to either restore to the default template or test your current template against an existing ticket. These suggestions are based on the subject of the ticket that is submitted.

You can include this in your template with the following variables: ticket.suggested_kb_articles You can automatically suggest related knowledge base articles that you have chosen to share with your end users through the user portal (for more information on this feature, see this doc).

Spiceworks download website template code#

You can add a list of the ccвЂ™d users of a ticket by inserting the following code to your template: Displaying CCвЂ™d usersД«ecause Spiceworks only shows the email address of the ticket recipient in the notification email, you might want to include a list of all users who are ccвЂ™d to the ticket so your users will know. Some of the most commonly changed aspects of the templates are listed, with code examples, below. That point itвЂ™s nice to have a few pointers or have the option to restore to the default template. While customizing you can be left scratching your head if a template doesnвЂ™t quite look like youвЂ™d expect. Within the Spiceworks On-Prem Help Desk you can customize the outgoing ticket notification emails. Customizing email notifications Applies to: On-Prem Help Desk